When buying any equipment in LISINTEC , have all rights provided for in Decree - Law No. 84/2008 , as regards guarantees ace , rules and validity.
The equipment sold by LISINTEC are always accompanied by a written warranty statement containing inclusions , exclusions and procedures in case of failure . Yet here must previously consult our warranty conditions .
All equipment sold by LISINTEC , is guaranteed for 2 years from the date they were actually delivered to the customer.
During the two years of the warranty shall be the manufacturer's representative LISINTEC like to take all the procedures for the equipment to be repaired or replaced .
Some manufacturers may offer 3 years warranty. This guarantee is transmitted clearly to the client. However, LISINTEC not accompany or provide any free support in the third (3rd ) year warranty , so you have to be the client to trigger the guarantee rights directly from the manufacturer or through LISINTEC but with payment of associated expenses.
Please note that in order for the warranty to be considered , the equipment should arrive ace our facilities with appropriate seals intact , with no signs of opening or repair not performed by us earlier . Important : Do not peel stickers with serial numbers or barcodes , otherwise it will not be possible to see the history of the equipment and void the warranty.
Scope and application
Failures caused by breakdown or premature wear of components that may be attributable to a defect in design or manufacture .
To obtain warranty simply send us an email with name, address and reference of the damaged equipment and report that anomaly. In 24 hours we will contact you with instructions for shipping .
The sending of any equipment should always be made by registered mail , CTT Expresso or any other carrier that provides tracking number .
Upon receipt of the equipment, it will be analyzed by our technicians to deliver an opinion within a maximum period of 5 days. Analyze and made such being the fault covered by warranty , will procederse will repair or substitution . This whole process can take up to 30 days , counting the time from the date that equipment arrived ace our facilities .
Are automatically exculídos of the guarantee the following situations :
Violation of seals ,
Repairs by anyone other than LISINTEC ,
The equipments are damaged by misuse or different from that intended ,
The fault has a cause mishandling ,
Burnt components from voltage spikes from power supply ,
Failure caused by misuse of software or software inappropriate .
Firmware upgrades not available from the manufacturer .
Failure of the software .
Where applicable , particularly in CCTV equipment , the software is pre-installed , tested and supplied in digital copy CD / DVD or another and not within the scope of the warranty .
Support and after-sales assistance .
All equipment is pre -configured before shipment to the customer so that it can easily make installing your own equipment with a minimum degree of knowledge . However , if necessary, to LISINTEC disponívle will always be to provide technical support to system via phone or email , at no additional cost .
We are also available to carry out the assembly of equipment purchased in our shop , upon the request and approval of the budget for this purpose .
If you have questions about our warranty conditions , please do not hesitate to contact us .
Happy shopping .