SHIPPING AND RETURNS
After completing a purchase at our store and once payment has been confirmed, we will process and ship your order immediately.
Upon checkout, choose one of the available carriers. In any event will be available after sending a number of trace objects.
You can also check the status of their purchase on the main menu under "My orders"
Depending on your carrier and your location, your order may take about 2~3 working days in transit. Including the time for processing and shipping, the order will take between 3 and 4 days from the time of purchase until the delivery.
After receiving your order, you have 15 days to process your return and request a refund without requiring any justification. NOTE that these circustancias the (s) subject (s) and their textbooks must be returned in their original packaging with seals intact, without any damage or minimal signs of use or signs of bad manuseamento.Caso check if one or more the situation described, the LISINTEC reserves the right not to accept their return.
In case of return, the customer must inform us in advance requesting the data for the return.
After we receive the returned item, we will carefully review the returned item (s) and if the item is in the same condition as it was sent, we will refund it by bank transfer within 72 hours.
If payment for the purchase was made by Paypal, the refund will always be made by Paypal.
In either case, the amount of postage will always be deducted and the customer will bear the costs of return, unless the return is due to an error of the item sent.
In that case you should contact us immediately. According to the customer's preference, we may send a new item or refund the amount paid, and we request the item to be collected through our carrier and the shipping and return costs will be borne by us.
For any questions regarding shipping and returns, please feel free to contact us by email or phone.
We will of course be available to provide all necessary clarifications.