SHIPPING AND RETURNS
After making an order in our shop and as soon as your payment is confirmed, we will proceed to the processing and delivery of the same. This may take up to 24 hours after payment confirmation except Saturdays Sundays and holidays on which we have no carriers available.
Upon checkout, choose one of the available carriers. In any event will be available after sending a number of trace objects.
Objects sent by "EMS" will be screened here.
If you live in the Lisbon area, we recommend that you contact us and ask us if previously possívele our store is to deliver directly without transportation costs.
You can also check the status of their purchase on the main menu under "My orders"
Depending on your carrier, your order may take about 3~5 working days in transit. Including the time for processing and shipping, the order will take between 4 and 8 days from the time of purchase until the delivery.
After receiving your order, has 15 days to process your return and request a refund without requiring any justification. NOTE that these circustancias the (s) subject (s) and their textbooks must be returned in their original packaging with seals intact, without any damage or minimal signs of use or signs of bad manuseamento.Caso check if one or more the situation described, the LISINTEC reserves the right not to accept their return.
In case of return the customer shall first inform us requesting the data to return.
All returns should always be sent with a tracking number. After an analysis of the returned objects, and if there was no anomaly, we will refund by bank transfer within a period not exceeding 72 hours.
We are always at your disposal through any means of communication available to us to clarify any doubts on this topic.